Refund & Cancellation Policy
Last updated 1 September 2026
TenKeeper is month to month. There is no contract, no minimum term, and no cancellation fee. You can stop whenever you like, from inside the app, without talking to anyone.
Cancelling
Sign in, open Billing, and choose Cancel subscription.
- Cancellation takes effect at the end of the period you have already paid for.
- You keep full access until that date — nothing is cut off early.
- You will not be charged again.
- Export your data before the period ends. See the Privacy Policy for how long we keep it afterwards.
If you would rather we did it for you, email hello@tenkeeper.com from the account owner's address and we will cancel it the same business day.
Refunds
First payment — 14 days
If TenKeeper is not right for you, tell us within 14 days of your first payment and we will refund it in full. You do not need to give a reason.
After that
Renewals are not refunded for time you have not used, because you keep access to the end of the period you paid for. If you forgot to cancel and have not used the service in that period, email us — we would rather sort it out than have you charged for something you did not use.
Always refunded
- Duplicate charges.
- Charges after a cancellation was confirmed.
- Any billing error on our side.
- An outage that made the service unusable for a meaningful part of the period.
How to ask
Email hello@tenkeeper.com from the account owner's address, with the invoice number if you have it. We reply within one business day and approved refunds are issued within five business days.
Refunds go back to the card or PayPal account used for the payment. Your bank may take a few more days to show it.
Who processes the payment
Our order process is conducted by our online reseller and merchant of record, Paddle.com. Paddle takes the payment, handles sales tax and VAT, and issues refunds.
You can contact us and we will arrange it, or you can go to Paddle directly at paddle.net using the receipt email they sent you. Either route works, and neither is slower than the other.
Failed payments
If a renewal payment fails, Paddle will retry over the following days and email you. Your account stays active during that window. If it still cannot be collected, the subscription is cancelled and your data is kept under the retention schedule in the Privacy Policy, so nothing is lost if you come back.
Price changes
If we change the price, you get at least 30 days' notice by email and it never applies to a period you have already paid for. If you do not want to continue at the new price, cancel before it takes effect.
Contact
hello@tenkeeper.com — a person reads it.