Terms of Service

Last updated 1 September 2026

These terms are the agreement between you and us for the use of TenKeeper. Please read them — particularly What TenKeeper is not, which explains the one thing TenKeeper cannot do for you.

Definitions

"TenKeeper", "we", "us"

TenKeeper, the business that operates the service.

"You", "your"

The contracting business that subscribes, and anyone using the service under its account.

"The service"

The TenKeeper web application at app.tenkeeper.com, the website at tenkeeper.com, and the email it sends on your behalf.

"Your data"

Everything you enter or upload — installs, equipment, homeowner records, registration proof and settings.

Who we are

TenKeeper ("we", "us") operates the service. The quickest way to reach a person is hello@tenkeeper.com — it is read by someone who can actually help, and we aim to reply within one business day.

By creating an account or using the service you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.

What the service does

TenKeeper is a web application for heating and cooling contractors. It records the equipment you install, tracks each manufacturer's registration deadline, helps you prepare the manufacturer's registration submission, stores the confirmation numbers you receive as proof, and produces coverage certificates you can give to homeowners.

We may add, change or remove features. If we remove something you rely on, we will tell you in advance where we reasonably can.

Your account

• One subscription covers one contracting business, with as many users as you like.
• The account owner is responsible for everything done under the account, including by people they invite.
• Keep your password to yourself. Tell us promptly if you think someone else has access.
• You must be at least 18 and able to enter into a contract.

Acceptable use

You agree not to:

• use the service unlawfully, or to store data you have no right to hold;
• attempt to break, overload, probe or reverse-engineer the service;
• resell or white-label the service without our written agreement;
• use the service to send unsolicited bulk email.

Our intellectual property, and your licence to use it

The TenKeeper software, its interface, its name and logo, and everything we publish about it, belong to us or to our licensors. Nothing in these terms transfers any of that to you.

While your subscription is active and paid, we grant you a non-exclusive, non-transferable licence to use the service for your own business. You may not copy, modify, translate, reverse-engineer or decompile the software, rent or resell access to it, remove our branding, or use it to build a competing product.

If you send us ideas or feedback, we may use them to improve the service without owing you anything for it. That does not give us any right to your data.

Your data

The records you put into TenKeeper — your installs, your customers, your registration proof — belong to you. We do not sell them and we do not use them to train models.

Much of that data describes other people, usually homeowners. You confirm you have the right to enter it and to ask us to process it on your behalf. In data-protection terms you are the controller of that information and we are your processor. How we handle it is set out in the Privacy Policy.

You can export your data at any time while your subscription is active. If you ask us to delete your account, we will delete it as described in the Privacy Policy.

Subscription and payment

TenKeeper is sold as a monthly subscription that renews automatically until cancelled.

Our order process is conducted by our online reseller and merchant of record, Paddle.com. Paddle handles all payment enquiries and taxes, and your contract for the purchase itself is with Paddle. Cancellation and refunds are covered in our Refund & Cancellation Policy.

Prices are shown before you pay. Sales tax or VAT is added or included according to where you are, and is calculated by Paddle. We may change the price of a plan, but not for a period you have already paid for, and we will give you at least 30 days' notice by email.

Availability and support

We work to keep TenKeeper available, but we do not promise uninterrupted service. We may take it offline for maintenance, and will try to do that outside US working hours.

Support is by email at hello@tenkeeper.com. We aim to reply within one business day.

What TenKeeper is not

TenKeeper is not a warranty, an insurance policy, or a guarantee. We are not a manufacturer and we do not underwrite anyone's coverage.

Registration deadlines, eligibility rules and warranty terms are set by each manufacturer and can change without notice. TenKeeper helps you track those deadlines and prepare the submissions, but whether a manufacturer accepts a registration, and whether it honours a claim, is entirely their decision.

You remain responsible for submitting registrations and for checking that they were accepted. Nothing in the service removes your own obligations to your customers.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to that, the service is provided "as is", and we are not liable for lost profits, lost business, lost goodwill, or for warranty coverage that a manufacturer declines to provide. Our total liability to you in any twelve-month period is limited to the amount you paid us for the service in that period.

Indemnity

You agree to cover us against claims, losses and reasonable legal costs arising from your use of the service in breach of these terms, or from data you entered that you had no right to enter. We will tell you promptly about any such claim, let you take charge of defending it, and not settle it without your agreement.

Third-party services

TenKeeper connects to services we do not control — manufacturer registration portals, and any field-service software you choose to link. Those services have their own terms, and they can change or withdraw access at any time. We are not responsible for their availability, their content, or decisions they make about your submissions.

Ending the agreement

You can cancel at any time — see the Refund & Cancellation Policy. We may suspend or end your account if you materially breach these terms, or if we are required to by law. If we end your account without cause, we will refund the unused portion of the period you have paid for.

Changes to these terms

We may update these terms. If a change is material we will email account owners at least 30 days before it takes effect. Continuing to use the service after that means you accept the new terms.

Contact

Questions about these terms: hello@tenkeeper.com.